Imagine... You are a manager at Cerner Health Technology and you receive the following email message from the CEO: “We are getting less than 40 hours of work from a large number of our K.C.-based EMPLOYEES. The parking lot is sparsely used at 8:00 A.M.; likewise at 5 P.M. As managers – you either do not know what your EMPLOYEES are doing, or you do not CARE. You have created expectations on the work effort that allowed this to happen inside Cerner, creating a very unhealthy environment. In either case, you have a problem and you will fix it or I will replace you. NEVER in my career have I allowed a team that worked for me to think they had a 40-hour job. I have allowed YOU to create a culture that is permitting this. NO LONGER.” Image From: https://www.freepik.com/free-vector/angry-boss-shouting-people-office_8608919.htm Obstacles: Defensiveness & Disconfirmation The content of this message immediately made me feel defensive and put-down. The CEO made several stat...
Embry-Riddle Aeronautical University
Department of Management & Technology
College of Business